TERMS AND CONDITIONS
General and other terms and conditions of the online store www.cubebox.si have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) and on the basis of the recommendations of the Chamber of Commerce and Industry of Slovenia. The manager is MIZARSTVO – GREGORC SP, ŽIGA GREGOREC SP The buyer may be a natural or legal person, taking into account the information provided at the time of registration and submission of the contract. A natural person is exclusively the registered user who acquires or uses goods and services for purposes outside his professional or profit activity. Upon registration, the buyer confirms that they accept the general terms and conditions published on this site and other published terms and changes, which will be posted by the manager on these pages. In cases where a contract is executed by a legal or natural person performing a gainful activity, regardless of its legal form or ownership, it is subject to the provisions of the Consumer Protection Act only in cases where this is specifically mentioned in the act itself.
Before purchasing, it is mandatory to register in the online store. The visitor thus acquires a user name (their e-mail) and the password they choose by themselves. The conclusion of the contract is possible only in the Slovene language. Prior to the purchase, the buyer is obliged to agree to the general terms and conditions, which are accessible also after the conclusion of the contract on the website www.cubebox.si and at the head office of the company MIZARSTVO – GREGORC SP, ŽIGA GREGOREC S.P.
The online store www.cubebox.si provides the following payment methods:
– by transfer to the account of MIZARSTVO – GREGORC S.P., ŽIGA GREGOREC S.P.;
– according to the offer / pro-forma invoice;
– with a payment card via the Paypal system, which enables online payment with Visa, American Express, Mastercard, etc. (when paying by Paypal, the username and password need to be entered or registered, then you can make your desired purchase by using the Mastercard, Visa, Paypal account).
You can also collect the products personally in our business premises at the address Cankarjeva ulica 17, 1234 Mengeš, Slovenia, with advance payment according to the offer/pro-forma invoice (a copy of the payment must be submitted at the time of collection).
Prices are valid at the time of the order placement and do not have a predetermined validity. It may happen that the price information on the website www.cubebox.si is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time offer them a solution that will be satisfactory for both parties. The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an electronic message about the status “Order confirmed”). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
– registration of the buyer, however the buyer may also decide to make a purchase without registration;
– product selection;
– order submission;
– order processing;
Upon receipt of the order in the queue, the provider reviews the order, checks the stock or the availability and confirms the order via e-mail as soon as possible, or if certain products are not in stock, informs the buyer about the delivery time or proposes a replacement product. To this end, the provider reserves the right to call the customer via his contact telephone number. Upon confirmation of the order, the provider informs the buyer about the scheduled delivery time. Within the promised deadline, the provider dispatches the ordered goods with the original invoice and any instructions provided.
When the user chooses a product or products and submit the order by pressing the “Confirm order” button, the online store automatically generates a pro-forma invoice and sends an e-mail with the order details (products, prices, quantities, user data) to the user’s e-mail they provided upon registration. The order procedure is divided into three parts, which are as follows:
– the status of the order is “received”: After successful submission of the order, the buyer receives a notice by e-mail that the order has been accepted and is awaiting processing. The status and content of the order are always available to the buyer on the provider’s website www.cubebox.si ;
– the status of the order is “in progress”:
The provider checks the availability and confirms the order or rejects it by providing a reason within 48 hours of the receipt of the order. The provider reserves the right to call the customer, if necessary, by his contact telephone number. The contract for the purchase of ordered items between the user and the provider is irrevocably concluded when the buyer receives a receipt on the e-mail, that the status of the order is “in progress”;
– the status of the order is “completed”: The provider dispatches the goods within the deadline and informs the buyer via e-mail. In this section, the user is informed of the delivery time and method. In this e-mail, the provider informs the buyer of the delivery time and method, on the return policy of the goods, whom they can contact in case of delay in delivery and in case of a complaint.
RIGHT TO RETURN GOODS
Natural persons who order goods through www.cubebox.si have the right to communicate to the company within 15 days of receiving the goods (by contact e-mail email@example.com), and to withdraw from the contract, without having to provide a reason for their decision). The costs incurred by the consumer in respect of withdrawal from the contract are the costs of returning goods. The goods must be returned to the seller no later than within 30 days of withdrawal from the contract (purchase). The goods must be returned undamaged, unused and in the same quantity. Refunds will be made as soon as possible and within 30 days after receipt of the withdrawal message (please attach the transaction account number). Returns should be unused, undamaged and in original packaging. If you start using products, you will lose the right to withdraw from the contract. We suggest that you do not fully open products or open them at all, if you notice after the receipt, that the colour or any other feature is not the one you desired. When opening, make sure that you do not damage the packaging and carefully store it, including all the contents that protect your product and individual accessories. This will reduce your costs in case of an eventual return. If the returned products are damaged or in a different quantity, we will charge you the appropriate compensation, which will be assessed with a record at the time of the return. We will evaluate these costs or the lower value of returned products within 3 days after the return and inform you thereof within 5 days. (compensation will be charged at least 30% of the purchase price). Please include a copy of your invoice with the return.
The provider issues an invoice on a durable medium. The user pays the ordered goods according to the pro-forma invoice or upon receipt of the products/on delivery.
For products in stock, the goods are delivered within 1-5 working days after order confirmation. In other cases the goods are delivered within 14 days, except in cases where this is specifically indicated by the delivery status. For products not in stock the delivery period is up to 30 days after the receipt of the order. In the event of a possible longer delivery period, we will notify you by e-mail, telephone or by fax.
The provider will deliver the product within the delivery period. Upon delivery, the user will be additionally informed about the right of withdrawal, in particular the conditions and the manner of exercising the right. All necessary information regarding the contract will be provided. The user can turn to this after the conclusion of the contract. Delivery costs are charged to the addressee, depending on the package weight.
VALIDITY OF THE SPECIAL OFFER
The validity period of any special offers will be indicated in the “special offer” itself and may vary from one to another.
VALIDITY OF THE OFFER
Upon purchase, the prices at the time of the order confirmation apply, which means that the order was given the status “in preparation”. All prices are in EUR (€) and include VAT. Prices in the online store can change without notice. Prices are valid only for online shop purchases. The pictures are symbolic and do not always reflect the actual item.
The provider undertakes to permanently protect all personal data. They will not be used for any other purpose than for sending information material, offers, invoices and other necessary communication.
PROTECTION OF CHILDREN
Advertising messages must be clearly visible (taking into account age) and must be clearly separated from games and competitions. Any communication aimed at children should be appropriate to their age and must not exploit the child’s trust, lack of experience or sense of loyalty. The provider is prohibited from accepting the order from someone for whom they know or suspect that he/she is a child, without having the express permission of his/her parents or guardians. The provider is prohibited from accepting any personal data relating to children without the express permission of their parents or guardians. Similarly, the provider is prohibited from disclosing data received from children to third parties, except to parents or guardians of those children. The provider is prohibited from offering free access to products or services that are detrimental to children.
The provider will contact the user via means of distance communication only if this user explicitly does not object. Possible ad emails will:
– include the clear indication of the sender;
– be clearly and unambiguously marked as advertising messages;
– contain clear instructions on how to unsubscribe from the receipt of advertising messages;
– the provider will explicitly respect the user’s desire to not receive advertising messages.
ARCHIVING OF CONTRACTS
Copies of documents that are valid as a distance contract are permanently stored at the head office of MIZARSTVO – GREGORC SP, ŽIGA GREGOREC SP, Cankarjeva ulica 17, SI-1234 Mengeš, Slovenia.
The provider respects the applicable consumer protection legislation. Within five working days, the provider shall confirm that they received the complaint, inform the buyer, how long they will process the complaint and keep them informed about the progress of the procedure. The provider strives to do their best to resolve any dispute by mutual consent.
The provider is MIZARSTVO – GREGORC SP, ŽIGA GREGOREC SP The user is the person who uses our system, that is, the buyer in the on-line store. The on-line store is an information system designed to present and sell products to users. The regular price is the recommended selling price of the manufacturer or the price defined by the provider itself. The on-line price is the price that applies to the online purchase in the case of 100% payment of the pro-forma invoice by transfer to the bank account. Questions and complaints can be sent to firstname.lastname@example.org or communicated by telephone on +386 (0) 70 498 986.
The online store www.cubebox.si, hereinafter referred to as the provider, undertakes to protect the personal data entrusted to it in accordance with the Personal Data Protection Act. The provider undertakes not to send, lend or sell personal data to a third party without prior notice and obtaining a written consent of the individual and that any data obtained through the website will be protected in accordance with the Personal Data Protection Act (Official Gazette of the RS No. 86/2004). The provider reserves the right to process personal data for sampling purposes, surveying, prize games, statistical data processing, sending other advertising material and for sending information about new offers, but in no case for providing information to third parties without the consent of the individual. Registered users may at any time request the provider to stop sending the advertising material, in writing to the provider’s physical or electronic address.